Mechanical Garage Onboarding

How the AI Handles the Call

Most important section — please don't skip.

5.1When should the AI answer the phone?*

Always (it's the main receptionist)Only when you don't pick up (missed calls)Only outside opening hoursOther

5.2When a caller needs a real person, what should the AI do?*

If the AI only picks up missed calls, transfer usually isn't possible — most missed-call setups use take-a-message.

Transfer the call to a numberTake a message — no transfer (team calls back)

5.4What must ALWAYS go to a human?*

e.g. complaints, existing-job updates, insurance claims, billing.

5.5Any numbers that should NEVER reach the AI?

e.g. supplier or staff lines.

Ready to send

Preview your answers

Mechanical Garage — Voice AI Receptionist · Client Questionnaire
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1 — Business Basics
1.1 Business name: 
1.2 Describe your business in one line: 
1.3 Website (if any): 
1.4 The phone number customers call: 
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2 — Location & Service Model
2.1 Are you fixed, mobile, or both?: 
2.2 What vehicles do you work on?: 
2.2other Other vehicles: 
2.5toggle Do you have more than one branch?: No
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3 — Opening Hours
3.1 Opening hours: Mon: 09:00–17:00 · Tue: 09:00–17:00 · Wed: 09:00–17:00 · Thu: 09:00–17:00 · Fri: 09:00–17:00 · Sat: 09:00–17:00 · Sun: Closed
3.2 Typical turnaround for a standard job: 
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4 — Services & Pricing
4.0types Service types offered: 
4.0special Specialisms / manufacturer focus: 
4.1interim Interim Service price (from £): 
4.2full Full Service price (from £): 
4.3major Major Service price (from £): 
4.4labour Hourly labour rate (£): 
4.5diag Diagnostic fee: 
4.6cambelt Cambelt price (from £): 
4.7brakepads Brake pads (front) — typical fitted price: 
4.8brakediscs Brake discs & pads (front) — typical fitted price: 
4.9clutch Clutch replacement (from £): 
4.10aircon Air-con regas price: 
4.11parts Parts policy: 
4.12courtesy Courtesy car: —
4.13cd Collection & delivery: —
4.14recovery Recovery / breakdown: —
4.15warranty Warranty on work: 
4.16other Any other services you offer?: 
4.17notdo Things you do NOT do: 
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5 — How the AI Handles the Call
5.1 When should the AI answer the phone?: 
5.2 When a caller needs a real person, what should the AI do?: 
5.4 What must ALWAYS go to a human?: 
5.5 Any numbers that should NEVER reach the AI?: 
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6 — Quotes & Leads
6.1 Do you give any prices over the phone?: 
6.2 Photo-quote form link the AI should text to callers: 
6.3 If a caller can't or won't send photos, what should the AI do?: 
6.4 What details should the AI always take from a caller?: Name, Phone, Vehicle make/model, Reg, What & where the damage is, Self-pay or insurance, Is the car drivable, How soon they need it
6.4other Other details to capture: 
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7 — Voice & Behaviour
7.1 AI agent name: Emily
7.2 Greeting line: Hi, thanks for calling {business}, you're speaking with {name}. How can I help?
7.3 Voice preference: British female
7.4 Languages — should the AI handle non-English callers?: 
7.5 Should the AI capture the caller's name?: Yes
7.6 How should it answer "are you an AI?": 
7.7 Do you offer finance / a payment plan?: 
7.8 Do you guarantee / warranty your work?: 
7.9 Top 3–5 reasons customers choose you: 
7.10 How should the AI handle obvious sales / marketing calls?: 
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8 — Special Rules (Optional)
8.1 Geographic restrictions: 
8.2 Special offers / deals the AI should mention: 
8.3 Unique features worth mentioning: 
8.4 Anything the AI should NEVER say or do: 
8.5 Anything else we should know: