A
Business Identity
e.g. "an independent service and repair garage covering all makes"
B
Call Handling & Transfers
e.g. diagnostic queries on existing jobs, warranty, complaints, recovery, billing, out of scope.
C
Opening Hours & Booking Days
Monto
Tueto
Wedto
Thuto
Frito
Satto
Sunto
D
Service Types Offered
E
Service Pricing
Anything else the AI should know about quoting
F
Out of Scope / Refusal
e.g. bodywork, MOTs (if not registered), wheel refurb, recovery, tyres.
G
Logistics & Extras
H
Pricing & Payment
I
Voice & Call Behaviour
J
Special Rules (Optional)
Ready to send
Preview your answers
Mechanical Garage — Voice AI Receptionist · Client Questionnaire
________________
A — Business Identity
A1 Business Name:
A2 Business description in one line:
A6 Full Business Address:
A7 Google Maps Link:
A8 Website URL:
A9 Contact Email:
________________
B — Call Handling & Transfers
B1 When should the AI answer?: Always
B2 Transfer numbers:
B3 Numbers that should NEVER go to the AI:
B4 Anything that should always be transferred to a human?:
________________
C — Opening Hours & Booking Days
C1 Opening Hours: Mon: 09:00–17:00 · Tue: 09:00–17:00 · Wed: 09:00–17:00 · Thu: 09:00–17:00 · Fri: 09:00–17:00 · Sat: 09:00–17:00 · Sun: Closed
C2 Days open: Mon, Tue, Wed, Thu, Fri
C3 Days available for bookings:
C4 Minimum advance notice:
C5 Max bookings per day:
C6 Drop-off vs wait:
C7 Any booking rules to know?:
________________
D — Service Types Offered
D1 Service types:
D2 Specialisms / manufacturer focus:
D3 Any other services you offer?:
________________
E — Service Pricing
E1 Interim Service price (from £):
E2 Full Service price (from £):
E3 Major Service price (from £):
E4 Hourly labour rate (£):
E5 Diagnostic fee:
E6 Cambelt price (from £):
E7 Brake pads (front) — typical fitted price:
E8 Brake discs & pads (front) — typical fitted price:
E9 Clutch replacement (from £):
E10 Air-con regas price:
E11 Pricing notes:
________________
F — Out of Scope / Refusal
F1 Vehicles NOT accepted:
F2 Things you do NOT do:
F3 Parts policy:
________________
G — Logistics & Extras
G1 Courtesy car: —
G2 Collection & delivery: —
G3 Recovery / breakdown: —
G4 Warranty on work:
________________
H — Pricing & Payment
H1 VAT registered?:
H2 How are prices quoted?:
H3 Cash payments accepted?:
H4 Card payments accepted?: Yes
H5 Finance / payment plans available?: —
________________
I — Voice & Call Behaviour
I0 AI Agent Name: Emily
I1 Greeting line: Hi, thanks for calling {Business name}, you're speaking with {Agent name}. How can I help?
I2 How should it answer "are you an AI?":
I3 Voice preference:
I4 Top 3–5 reasons customers choose you:
________________
J — Special Rules (Optional)
J1 Geographic restrictions:
J2 Special offers / deals:
J3 Unique features:
J4 Anything the AI should NEVER say or do:
J5 Other special instructions: