A
Business Identity
e.g. "a DVSA-approved MOT testing station and service centre"
B
Call Handling & Transfers
e.g. failure result queries, retest disputes, advisories, complaints, out of scope.
C
Opening Hours & Booking Days
Monto
Tueto
Wedto
Thuto
Frito
Satto
Sunto
D
MOT Classes & Pricing
E
Combined Service Offers
F
Out of Scope / Refusal
e.g. bodywork, diamond-cutting wheels, tyre fitting if no machine.
G
Pricing & Payment
H
Voice & Call Behaviour
I
Special Rules (Optional)
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Preview your answers
MOT Centre — Voice AI Receptionist · Client Questionnaire
________________
A — Business Identity
A1 Business Name:
A2 Business description in one line:
A6 Full Business Address:
A7 Google Maps Link:
A8 Website URL:
A9 Contact Email:
________________
B — Call Handling & Transfers
B1 When should the AI answer?: Always
B2 Transfer numbers:
B3 Numbers that should NEVER go to the AI:
B4 Anything that should always be transferred to a human?:
________________
C — Opening Hours & Booking Days
C1 Opening Hours: Mon: 09:00–17:00 · Tue: 09:00–17:00 · Wed: 09:00–17:00 · Thu: 09:00–17:00 · Fri: 09:00–17:00 · Sat: 09:00–17:00 · Sun: Closed
C2 Days open: Mon, Tue, Wed, Thu, Fri, Sat
C3 How far ahead do bookings open?:
C4 Minimum advance notice:
C5 MOT test slot duration:
C6 Max MOTs per day:
C7 While-you-wait MOT?:
C8 Drop-off vs wait-in-reception:
________________
D — MOT Classes & Pricing
D1 MOT classes offered:
D2 Class 4 MOT price (£):
D3 Class 7 MOT price (£):
D4 Motorcycle MOT price (£):
D5 Other class prices:
D6 Retest policy:
D7 Retest policy detail:
D8 Pre-MOT check offered?: —
D9 MOT reminder service?:
________________
E — Combined Service Offers
E1 MOT + Interim Service combo: —
E2 MOT + Full Service combo: —
E3 Courtesy car available?: —
E4 Collection & delivery: —
E5 Any other services / packages?:
________________
F — Out of Scope / Refusal
F1 Vehicle types NOT accepted:
F2 Things you do NOT do:
________________
G — Pricing & Payment
G1 VAT registered?:
G2 How are prices quoted?:
G3 Cash payments accepted?:
G4 Card payments accepted?: Yes
________________
H — Voice & Call Behaviour
H0 AI Agent Name: Emily
H1 Greeting line: Hi, thanks for calling {Business name}, you're speaking with {Agent name}. How can I help?
H2 Should the AI capture the vehicle reg?: Yes
H3 How should it answer "are you an AI?":
H4 Voice preference:
H5 Top 3–5 reasons customers choose you:
________________
I — Special Rules (Optional)
I1 Date restrictions / holiday closures:
I2 Special offers / deals:
I3 Unique features (e.g. DVSA-approved, two lifts):
I4 Anything the AI should NEVER say or do:
I5 Other special instructions: