Tyres — Voice AI Receptionist

Tyres — Voice AI Receptionist · Client Questionnaire
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A — Business Identity
A1 Business Name (exactly as the AI should say it): 
A2 Business description in one line: 
A6 Full Business Address: 
A7 Google Maps Link: 
A8 Website URL: 
A9 Contact Email: 
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B — Call Handling & Transfers
B1 When should the AI answer?: Always
B2 Transfer numbers: 
B3 Numbers that should NEVER go to the AI: 
B4 Anything that should always be transferred to a human?: 
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C — Opening Hours & Booking Days
C1 Opening Hours: Mon: 09:00–17:00 · Tue: 09:00–17:00 · Wed: 09:00–17:00 · Thu: 09:00–17:00 · Fri: 09:00–17:00 · Sat: 09:00–17:00 · Sun: Closed
C2 Days open: Mon, Tue, Wed, Thu, Fri, Sat
C3 Should the AI book appointments?: Yes
C4 Days available for bookings: 
C5 Minimum advance notice: 
C6 Maximum bookings per day: 
C7 Same-day fitting available?: 
C8 Typical fitting duration (per tyre / set of 4): 
C9 Any booking rules to know?: 
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D — Tyre Brands & Tiers
D1 Tyre brands stocked: 
D2 Tyre tiers offered: 
D3 Pricing model: 
D4 Starting prices by tier & size (optional table): 
D5 What is included in the fitted price?: 
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E — Services Offered
E1 Wheel alignment — 2 wheel: —
E2 Wheel alignment — 4 wheel: —
E3 Puncture repair: —
E4 Tyre rotation: —
E5 Wheel balancing (if not included): —
E6 Valve replacement / TPMS reset: —
E7 Mobile fitting: —
E8 Tyre disposal fee: —
E9 Run-flat / specialist tyre fitting: —
E10 Fleet / business accounts: —
E11 Any other services you offer?: 
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F — Pricing & Payment
F1 VAT registered?: 
F2 How are prices quoted?: 
F3 Cash payments accepted?: 
F4 Card payments accepted?: Yes
F5 Any discount or offer to apply?: 
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G — Unknown Tyre Size Handling
G1 When a caller doesn't know their tyre size, the AI should: 
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H — Voice & Call Behaviour
H0 AI Agent Name: Emily
H1 Greeting line: Hi, thanks for calling {Business name}, you're speaking with {Agent name}. How can I help?
H2 How should it answer "are you an AI?": 
H3 Voice preference: 
H4 Top 3–5 reasons customers choose you: 
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I — Special Rules (Optional)
I1 Geographic restrictions (mobile): 
I2 Special offers / flash deals: 
I3 Unique features: 
I4 Anything the AI should NEVER say or do: 
I5 Other special instructions: