A
Business Identity
e.g. "a professional alloy wheel refurbishment company"
Spoken on calls, said naturally with pauses
B
Call Handling & Transfers
Optional. Add one or more numbers if you want the AI to route different call types to different people (e.g. workshop, owner, manager).
Family / personal — these ring you directly
Defaults cover: technicians, split rims, tyres, collection/courtesy car, cash payments, complaints, out of scope.
C
Opening Hours & Booking Days
Monto
Tueto
Wedto
Thuto
Frito
Satto
Sunto
When you'd ideally like customers to drop their wheels off
D
Turnaround Times
E
Services Offered
Optional. List anything else the AI should know about.
F
Pricing Format
G
Pricing Tables
Wheel size
Price (inc VAT)
Wheel size
Price (inc VAT)
Wheel size
Price per wheel
Wheel size
Price per wheel
H
Custom Colour Handling
I
Unknown Wheel Size Handling
J
Voice & Call Behaviour
Sign-off / who the caller is speaking with
Used to handle "that's expensive" without being pushy
K
Special Rules (Optional)
Ready to send
Preview your answers
Wheel Repair — Voice AI Receptionist · Client Questionnaire
________________
A — Business Identity
A1 Business Name (exactly as the AI should say it):
A2 Business description in one line:
A6 Full Business Address:
A7 Google Maps Link:
A8 Website URL:
________________
B — Call Handling & Transfers
B1 When should the AI answer?: Always
B2 Transfer numbers:
B3 Numbers that should NEVER go to the AI:
B4 Anything that should always be transferred to a human?:
________________
C — Opening Hours & Booking Days
C1 Opening Hours: Mon: 09:00–17:00 · Tue: 09:00–17:00 · Wed: 09:00–17:00 · Thu: 09:00–17:00 · Fri: 09:00–17:00 · Sat: 09:00–17:00 · Sun: Closed
C2 Days the workshop is open: Mon, Tue, Wed, Thu, Fri
C3 Should the AI book appointments?: Yes
C4 Days available for bookings:
C5 Best drop-off time: 9am
C6 Minimum advance notice for bookings:
C7 Maximum bookings per day:
C8 Same-day service available?:
C9 Any booking rules to know?:
________________
D — Turnaround Times
D1 Powder Coating:
D2 Diamond Cutting:
D3 Buckle / Crack / Weld:
________________
E — Services Offered
E1 Caliper Painting: —
E2 Tyre Supply: —
E3 Split Rims: —
E4 Collection / Drop-off Service: —
E5 Loan Wheels: —
E6 Ceramic Coating: —
E7 Mobile Service: —
E8 Rim Protector Kits: —
E9 Payment Plans: —
E10 Cash Payments: —
E11 Any other services you offer?:
________________
F — Pricing Format
F1 VAT registered?:
F2 How are prices shown in quotes?:
F3 Any discount or offer to apply?:
________________
G — Pricing Tables
G1 Powder Coating — Set of Four: Up to 19": £ · 20": £ · 21": £ · 22" & above: £
G2 Diamond Cutting — Set of Four: Up to 19": £ · 20": £ · 21": £ · 22" & above: £
G3 Per Wheel — Powder Coating: Up to 19": £ · 20": £ · 21": £ · 22" & above: £
G4 Per Wheel — Diamond Cutting: Up to 19": £ · 20": £ · 21": £ · 22" & above: £
G5 Repair Pricing: Straightening £— · Crack/Weld £— · Caliper £—
________________
H — Custom Colour Handling
H1 Standard colours:
H2 Custom / aftermarket colours:
H3 How is custom colour pricing handled?:
H5 Do you offer a chrome finish?: No
________________
I — Unknown Wheel Size Handling
I1 When a caller doesn't know their wheel size, the AI should:
________________
J — Voice & Call Behaviour
J0 AI Agent Name: Emily
J1 Greeting line: Hi, thanks for calling {Business name}, you're speaking with {Agent name}. How can I help?
J2 How should it answer "are you an AI?":
J3 Voice preference:
J5 Top 3–5 reasons customers choose you:
________________
K — Special Rules (Optional)
K1 Date restrictions:
K2 Geographic restrictions:
K3 Special offers / flash deals:
K4 Unique features:
K5 Anything the AI should NEVER say or do:
K6 Other special instructions: